Phones

WorldSmart Voicemail Setup
​ From your desk phone, dial 9999 Enter your extension number Enter your PIN number (if you forgot your PIN, contact your Help Desk) ...
Tue, 22 Nov, 2016 at 9:40 AM
Change your Emergency Number for Power Outages (Disaster Recovery Plan)
​ ​ 1.      In the SmartBox UCC, click the hamburger icon and select Dashboard  2.      In the new Dashboard window, click the cog icon a...
Tue, 22 Nov, 2016 at 8:53 AM
Call Forwarding for Polycom VVX 300/310
​ While your phone rings, you can forward the call to another person. To forward an incoming call to another person: 1. While your phone rings, pres...
Wed, 14 Sep, 2016 at 6:22 PM
Conference Call with a Toll Free Number
​ The conference host will be the first person to dial in, you will be asked for both the Conference Code and Security Code. Everyone else who dials in ...
Wed, 14 Sep, 2016 at 6:23 PM
Using Soft Fax
You must have a fax profile in order to use this feature, please reach out to your IT department before attempting to use it. 1. Save the document tha...
Tue, 22 Nov, 2016 at 9:27 AM
Adding Mobile Smartbox-UCC to smartphones
​​Search​ for 'Mobile Smartbox –UCC' in the application store Install and run the app Enter your user name ( (FirstLetterFirstName...
Wed, 14 Sep, 2016 at 6:23 PM
WorldSmart Conference Bridge
​​​​​​Assigned phone numbers and PIN's: Individuals with personal conference bridges will be assigned their own number and PIN, that they can give ...
Wed, 14 Sep, 2016 at 6:24 PM
Guest Contact User creation in SmartBox
Click the link below to create a guest SmartBox account or access the shared content through an existing Smartbox account. https://smartbox-dce.unifiedc...
Wed, 14 Sep, 2016 at 6:24 PM
Installing a Soft Phone on your laptop
Soft Phones available for use at AceInfo HQ   1.  Browse and install Zoiper software on your laptop:   \\ace-filesrv01\software\Softphones for Admins\...
Wed, 14 Sep, 2016 at 6:24 PM
VoiceMail Setup for Desk Phones
From your desk phone, dial 9999 Enter your extension number when it asks "Mailbox?" Enter your voicemail password Press 3 for More Op...
Wed, 14 Sep, 2016 at 6:25 PM