Email

Manage Your Spam Filter
**Users – follow these steps if you are not receiving expected email and you suspect the sender's address is filtered.   With a web browser, o...
Wed, 14 Sep, 2016 at 5:54 PM
Android Error Message "Database Error"
​ *5/20/16         A user attempted to update his inbox and while it was trying to download his latest emails, his Android phone displayed a "Datab...
Wed, 14 Sep, 2016 at 5:55 PM
Create Calendar Groups for Outlook 2013
​ Creating/Sharing Calendar Groups: Bottom left of Outlook's screen, click Calendar Home tab > in Manage Calendars group, select Calendar...
Wed, 14 Sep, 2016 at 5:55 PM
Email for Mobile Phones (For Users with AceInfo Laptops and PM's)
​ For iOS: Settings > Mail, Contacts, Calendars > delete any existing AceInfo email account FIRST! If none exist then proceed to the next ...
Tue, 15 Nov, 2016 at 1:18 PM
Email for Mobile Phones (For Users without AceInfo Laptops and Non-PM's)
For iOS: 1. Settings > Mail, Contacts, Calendars (delete any existing AceInfo email account from these 3 sections FIRST) If none exist then proce...
Wed, 22 Feb, 2017 at 10:45 AM
Email Forwarding for OWA
​ 1.       Open Internet Explorer and log in at https://acemail.aceinfosolutions.com/ 2.       Select the cog icon (settings) at the top right of the ...
Wed, 14 Sep, 2016 at 5:57 PM
Manage Email Distribution Groups
If you have requested the creation of an email distribution group, hopefully you have also specified a group "Manager" for it.  The Manager will...
Mon, 13 Mar, 2017 at 11:49 AM
(Outdated) Remote Access - Getting AceInfo EMail on a non-AceInfo device
​1.  Use Outlook Web Access: https://acemail.aceinfosolutions.com or 2.  Configure Outlook remotely: Configure the computer for RPC over HTTP C...
Wed, 14 Sep, 2016 at 5:58 PM
Troubleshoot – Denied Access to OWA Link
*The user’s web browser might be retracting to the old cached OWA link.   1. close all web browsers 2. open either Internet Explorer or Google ...
Mon, 21 Nov, 2016 at 10:19 AM
Creating Your Email Signature Using OWA
Once you have logged into your email account in OWA, perform the following to create your signature: 1. click the cog (icon that looks like a little ...
Tue, 3 Jan, 2017 at 1:24 PM