*The user’s web browser might be retracting to the old cached OWA link.

 

1. close all web browsers

2. open either Internet Explorer or Google Chrome

3. on your keyboard, press CTRL  SHIFT  DELETE at the same time

4. if using Internet Explorer, be sure to fill the boxes like the image below and click Delete:


ghvcyEG8bqT84PfFCfIzpMpkN7-k2s14uQ.png


5. if using Google Chrome, select the boxes and select "the beginning of time" in the drop-down box like the image below and click Delete:


hpOR4RnY_oEzPGkejJsmiJ0myzz5DQUggQ.png


6. Close all web browsers again, and open it back up

7. Open this link for OWA:  http://acemail.aceinfosolutions.com and Bookmark it!

8. Log in with your full email address as your user name and your new password