The screen is blank, no promt for password:
1. Verify the user can login to http://acemail.aceinfosolutions.com.
2. Try multiple login names:
Bsmith
Ace1\Bsmith
3. Check the user account in AD, User Properties, 'Account' tab, the user logon name: and it's domain should be @aceinfosolutions.com. (for customer/contractor accounts there are rare cases where this needs to be ace1.local.)
- Close any SharePoint sites and Outlook
- Delete anything saved in Credential Manager
- Reset their AceInfo password in Active Directory and be sure to UNLOCK their account
- Wait 5 minutes, let the password change sync with Active Directory
- Connect user to the AceInfoWireless local network
- Have user lock their desktop (Window button + L), then log back in
- Verify that they are connected to the AceInfoWireless local network
- Open Outlook, it should prompt the user to log in (be sure that they checkmark "Remember my credentials")
- Open a SharePoint site, it should prompt the user to log in (be sure that they checkmark "Remember my credentials")
- Close both Outlook and SharePoint site
- Connect User to the AceInfoGuest network
- Have user open and log into Outlook and the SharePoint site again
- *logging the user in both of them through the Guest network will save their credentials in Credential Manager
- Check Credential Manager to see if both Outlook and SharePoint credentials are saved
- Finished