*5/20/16 A user attempted to update his inbox and while it was trying to download his latest emails, his Android phone displayed a "Database Error" message and could not update his inbox.
Note: Sometimes if an email is in the middle of downloading and there is an error, the data gets corrupt/truncated. The email application will try to start the same download before moving on to newer email, but will not get past the corrupt/truncated email.
Solution: Clear the Cache
Android Native Email App:
- Settings > Applications > Default Applications > Email > Clear Cache
Touchdown Email App:
- Settings > Applications > Application Manager > Touchdown for Smartphones > Clear Cache