**Users – follow these steps if you are not receiving expected email and you suspect the sender's address is filtered.


  1. With a web browser, open https://us1.proofpointessentials.com
  2. Log in with your AceInfo email address. i.e. username@aceinfosolutions.com
    1. If you have not already set a password, click "Forget your password?"(Otherwise, proceed to step 3).
    2. In the following page, enter your AceInfo email address and have the password-reset sent to your email.
    3. You will receive an email from Proofpoint in your inbox (if you don't see it in your inbox, check your spam/junk mail)
    4. Within the email, click "Set Password".
    5. In the following page, create a password.
    6. Repeat step 1 and log in with your new password.
  3. Under the Quarantine tab, make your search selections in the drop down menu to find the email and/or sender that you have not received an email from:
    1. Type:                     Inbound Mail (received), Outbound Mail (sent).
    2. Received:            How far back in time you want to search.
    3. Status:                  Select either Quarantined or Blocked. (search both categories if needed)
    4. From:                    (Optional) You can enter the sender's email address.
  4. After making your selections, click Search. (If there's not enough choices, click Advanced Search).
  5. If you find the email you're looking for, checkmark the box next to it.
    1. In the Actions drop-down menu located below your search criteria:
      1. Select Release from Quarantine – to allow that one single email through.
      2. Select Release & Approve – to add the sender to the safelist (allows all future emails from this sender).
    2. Click Apply.
  6. You will receive that email in your inbox shortly after.
  7. Finished.​