**Users – follow these steps if you are not receiving expected email and you suspect the sender's address is filtered.
- With a web browser, open https://us1.proofpointessentials.com
- Log in with your AceInfo email address. i.e. username@aceinfosolutions.com
- If you have not already set a password, click "Forget your password?"(Otherwise, proceed to step 3).
- In the following page, enter your AceInfo email address and have the password-reset sent to your email.
- You will receive an email from Proofpoint in your inbox (if you don't see it in your inbox, check your spam/junk mail)
- Within the email, click "Set Password".
- In the following page, create a password.
- Repeat step 1 and log in with your new password.
- Under the Quarantine tab, make your search selections in the drop down menu to find the email and/or sender that you have not received an email from:
- Type: Inbound Mail (received), Outbound Mail (sent).
- Received: How far back in time you want to search.
- Status: Select either Quarantined or Blocked. (search both categories if needed)
- From: (Optional) You can enter the sender's email address.
- After making your selections, click Search. (If there's not enough choices, click Advanced Search).
- If you find the email you're looking for, checkmark the box next to it.
- In the Actions drop-down menu located below your search criteria:
- Select Release from Quarantine – to allow that one single email through.
- Select Release & Approve – to add the sender to the safelist (allows all future emails from this sender).
- Click Apply.
- You will receive that email in your inbox shortly after.
- Finished.