Please use the "Forgot Password / Reset" options available on the login screen.  Which will reset your password to the default, which is your birthday: (format=YearMonthDay, ex 19800115) If those utilities do not help you, you can email the Deltek team for assistance at timecollection@aceinfosolutions.com.  Any requests for Deltek assistance sent to the HelpDesk will be forwarded to them.